In-Store pickup is offered to all customers with shipping zip codes within a 30 mile radius of our Longwood, FL store. Local pickup is available Tuesday through Friday 11AM-7PM and Saturday 1PM-5PM. Local pickup is available on Monday's by reservation only (please call 407-459-7751). When your order is ready for pickup you will receive an email indicating the status of your order has changed to 'Awaiting Pickup'. Orders will be held for 3 days, after which they will be cancelled and refunded.
All orders are shipped the same business day (M-F) when received by 3PM Eastern.
PLEASE VERIFY YOUR SHIPPING ADDRESS PRIOR SUBMITTING YOUR ORDER. IF OUR SOFTWARE DETECTS AN INVALID ADDRESS WE WILL ATTEMPT TO VERIFY IT WITH YOU PRIOR TO SHIPPING. IF WE CANNOT VERIFY THE ADDRESS WITHIN ONE BUSINESS DAY THE ORDER WILL BE CANCELLED AND REFUNDED. IF THE ADDRESS IS INCORRECT, BUT VALID PER THE USPS, ROCK BOTTOM VAPES IS NOT LIABLE FOR THE SHIPMENT. WHEN RETURNED BY THE POST OFFICE WE WILL EITHER RESHIP THE ORDER AT THE CUSTOMER'S EXPENSE OR REFUND THE ORDER, MINUS SHIPPING CHARGES.
Shipping Rates (Domestic)
Please note that we are not responsible for packages which are lost or damaged by the USPS. USPS First Class mail is not insured. Priority and Priority Express are insured at $100. It is important to note that Rock Bottom Vapes can only request reimbursement from the USPS for non-delivery. If your item is listed as delivered by the USPS but not received, or damaged in transit you will have to file the claim directly. For the best insurance protection and fastest reimbursement resolution we encourage buyers to consider UPS or FedEx.
USPS Priority Mail Notes:
Please be aware that Priority mail is insured, and faster, but the delivery times are not guaranteed. Please use this USPS Calculator to see delivery times. The origin zip-code for our post office is 32750, and drop off time is after 3PM (but before 5) Monday-Friday.
FedEX and UPS Notes:
Please note that FedEx and UPS Air Services (Next Day / 2 Day) guarantee delivery in business days (Mon-Fri). Thus orders placed via overnight delivery after 3PM on Thursday will be delivered on the following Monday. 2 Day orders placed after 3PM on Thursday will be delivered on the following Tuesday.
Shipping Rates (International)
Please note we are not responsible for customs charges or packages refused by customs.